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- LEADING CENTRAL BANK / FINANCIAL REGULATOR [ASIA], Advisory Productivity & Quality
- Developed a Pioneering Capability & Quality Audit Framework to facilitate Central Bank’s ability to assess Productivity and Service Delivery capabilities of Financial Institutions in the country on an ongoing basis as part of the Financial Sector Master Plan.
- Exhaustive Review of Capacity & Processes and Customer Experience across Corporate, Consumer, Commercial, Investment, and Islamic Banks as well as Insurance and Takaful firms
- Bench-Marking against Best-In-Class nationally, regionally and globally.